Refund policy
Last Updated: August 2026
At Faded Revolution, every item is made especially for you after your order is placed. Because each product is printed on demand, we encourage customers to carefully review their order, including size, color, and design selection, before completing their purchase.
Our goal is to deliver premium-quality apparel and excellent customer service. If something isn't right with your order, we're here to help.
Returns
Because all products are made to order, we do not accept returns or exchanges for:
- Incorrect size selected by the customer
- Change of mind
- Personal preference
- Incorrect color or design selected by the customer
- Accidental orders
Please refer to our size guide before placing your order, as each item is produced specifically for you.
Damaged, Defective, or Incorrect Items
If your order arrives:
- Damaged
- Defective
- Misprinted
- Incorrect
please contact us within 14 days of receiving your order.
Please include:
- Your order number
- A brief description of the issue
- Clear photos showing the product and the problem
Once reviewed, we'll arrange a replacement or refund where appropriate at no additional cost.
Refunds
If your refund request is approved, your refund will be issued to your original payment method.
Please allow 5–10 business days for your bank or payment provider to process the refund.
Shipping charges are non-refundable unless the error was caused by us.
Exchanges
Because every item is produced specifically for each customer, we do not offer exchanges for sizing, color selection, or personal preference.
If you receive a defective or incorrect product, we will gladly replace it free of charge.
Order Cancellations
Orders may be cancelled or modified within 12 hours of purchase.
After production has begun, orders cannot be cancelled or changed.
Lost Packages
If your tracking information shows your order as delivered but you have not received it, please first contact your local postal service or shipping carrier.
If your package is confirmed lost during transit, please contact us so we can assist you in resolving the issue.
Shipping Delays
Delivery times may occasionally be affected by:
- High order volumes
- Public holidays
- Severe weather
- Customs processing
- Shipping carrier delays
While we always strive to deliver your order as quickly as possible, we cannot guarantee delivery dates once your package has been shipped.
Return Shipping
If a return is approved because of a manufacturing defect or an error on our part, we will provide instructions for returning the item.
If a return is permitted under applicable consumer protection laws for any other reason, the customer may be responsible for return shipping costs.
Return Address:
[Your Return Address]
Non-Returnable Items
Unless they arrive damaged, defective, or incorrect, we cannot accept returns for:
- Custom printed apparel
- Personalized products
- Gift cards
- Clearance or final sale items
European Union Customers
If your order is shipped to a country within the European Union, you may have additional consumer rights under applicable law, including the right to cancel or return certain purchases within 14 days.
However, products that are custom-made or printed specifically for you may be exempt from this right where permitted by applicable law.
Contact Us
If you have any questions about your order or need assistance with a return or refund request, please contact us.
Email: support@fadedrevolution.com
Response Time: Within 1–2 business days
Refund Eligibility
| Situation | Refund / Replacement |
|---|---|
| Damaged item | ✅ Eligible |
| Defective product | ✅ Eligible |
| Wrong item received | ✅ Eligible |
| Misprinted product | ✅ Eligible |
| Incorrect size selected by customer | ❌ Not Eligible |
| Change of mind | ❌ Not Eligible |
| Incorrect color selected by customer | ❌ Not Eligible |
| Accidental order | ❌ Not Eligible |
| Order cancelled after production begins | ❌ Not Eligible |